Returns & Refund Policy

All sales are final

We do not accept returns and we do not give refunds or exchanges. This applies to every product, opened or unopened, and to orders placed by mistake or no longer needed. Please check your order and shipping address carefully before you pay.

Exception: goods damaged before delivery

If your order was damaged before it was delivered to you, for example a crushed package or a broken or leaking product, email help@sourcemaxlab.com within 7 days of delivery with your order number and clear photos of the product and of the outside of the package. If we confirm the damage happened before delivery, we will send a replacement or refund the product price.

What is not covered

Change of mind, ordering the wrong product, an incorrect or incomplete shipping address, and the results of using a product are not covered.

Refunds

A refund approved under the damaged-goods exception is issued to your original payment method. Timing depends on your card issuer or payment provider.