FAQs

SOURCEMAX LABS LLC

How do I place an order?

Select a product and quantity, add it to your cart, and complete payment through secure Shopify checkout.

How much is shipping?

Standard shipping is free on all orders within the United States — no minimum spend and no code needed. Full details are in the Shipping Policy.

How long does delivery take?

Orders are prepared within 1–2 business days and typically arrive 4–7 business days after purchase.

Will I receive tracking?

Yes. When tracking is available, it is sent to the email address used at checkout.

What is your return policy?

Unused items in original packaging may be returned within 30 days of delivery. Contact us for authorization before shipping anything back — see the complete Return & Refund Policy.

How do I contact support?

Call (831) 400-7364 or email help@sourcemaxlab.com. We typically respond within one business day.