Shipping policy
SourceMax Labs LLC
Free shipping on all orders
Standard shipping is free on every order to eligible addresses within the United States, with no minimum spend and no promotional code required. The free standard rate is applied automatically at checkout. Any optional faster service, where offered, is priced separately and shown before payment.
Shipping area and available services
SourceMax Labs LLC currently ships to eligible addresses within the United States. The available carrier services and estimated delivery windows are displayed during Shopify checkout. We cannot deliver to an address that the carrier or checkout system identifies as unsupported.
Order processing
Orders are generally prepared within 1–2 business days, excluding weekends and U.S. holidays. After dispatch, delivery within the contiguous United States typically takes an additional 3–5 business days, so most orders arrive within 4–7 business days of purchase. High order volume, address verification, payment review, or product availability may extend processing. An order confirmation is not a shipping confirmation.
Shipping charges
Standard delivery within the United States is provided at no charge on all orders. Where an expedited service is available, its charge is calculated and displayed at checkout before payment. Taxes and optional services are not included in product percentage discounts unless expressly stated.
Tracking and delivery
When tracking is available, Shopify sends it to the contact information supplied at checkout. Carrier scans and delivery estimates are controlled by the carrier and may update after the package enters transit. A carrier’s estimated date is not a guaranteed delivery date.
Address accuracy and changes
Customers are responsible for providing a complete, deliverable address. Call us immediately if an address is incorrect. We cannot guarantee changes after processing begins, and additional carrier or reshipping charges resulting from an incorrect address may be the customer’s responsibility.
Delays, lost packages, and delivery disputes
Weather, service interruptions, holidays, security reviews, and other events outside our control can cause delays. If tracking appears stalled or a package is marked delivered but cannot be located, check the delivery area and contact the carrier before calling us. We will provide reasonable assistance with an eligible carrier inquiry.
Damaged or incorrect shipments
Contact us within 7 days of delivery with your order number, packaging photographs, shipping label, and clear photographs of the affected item. Keep all packaging while the claim is reviewed. Do not discard or return an item until instructions are provided.
Contact
SourceMax Labs LLC
171 Pierce Brown Road, Hartwell, Georgia 30643 US
(831) 400-7364
help@sourcemaxlab.com
Contact us
SourceMax Labs LLC
171 Pierce Brown Road
Hartwell, Georgia 30643 US
(831) 400-7364