Refund policy
SourceMax Labs LLC
30-day return window
Eligible products may be requested for return within 30 days after recorded delivery. To qualify, an item must be unused, unopened, unaltered, and in its original saleable packaging. Proof of purchase is required.
Return authorization
Call (831) 400-7364 or email help@sourcemaxlab.com before mailing anything. Approved requests receive return instructions. Items sent without authorization, to an incorrect address, or cash-on-delivery may be refused. Authorization does not guarantee a refund; returned items remain subject to inspection.
Non-returnable items
We cannot accept equipment that has been installed, submerged, or run in water; items returned without their original packaging, manuals, or bundled accessories; products damaged by improper installation, incorrect voltage, or operation outside the manufacturer’s instructions (for example a heater or pump run dry); opened filter media, substrate, water treatments, fertilizers, or test reagents once a seal is broken; gift cards; and final-sale items. Items damaged through misuse, modification, or improper storage are also excluded.
Return shipping
Unless we confirm that an item was shipped incorrectly or arrived defective, customers are responsible for return postage and the risk of loss in return transit. Use a trackable service and retain the receipt. Original shipping charges are non-refundable unless required by law or otherwise confirmed by us.
Inspection and refunds
We will notify you after inspection. Approved refunds are submitted to the original payment method, generally within 2 business days after approval. Your bank or card provider may require additional time—commonly up to 7 business days—to post the credit.
Cancellations and exchanges
Call as soon as possible to request cancellation. We cannot guarantee cancellation once fulfillment begins or the order ships. We do not process direct exchanges; return an eligible item under this policy and place a separate order for the replacement.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery. Provide the order number, shipping label, packaging photographs, and photographs showing the issue. Keep the product and packaging until we provide instructions. After verification, the available remedy may be replacement, refund, or another resolution required by law.
Return contact and address
SourceMax Labs LLC
171 Pierce Brown Road, Hartwell, Georgia 30643 US
(831) 400-7364
help@sourcemaxlab.com
Do not ship a return to this address without prior authorization.
Contact us
SourceMax Labs LLC
171 Pierce Brown Road
Hartwell, Georgia 30643 US
(831) 400-7364